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Mastering the Art of Hospitality: Insider Tips from Wish STR Experts



At Wish STR, we understand the importance of creating a 5-star guest experience for your short-term rental (STR) property. Not only does this lead to happy guests who are more likely to leave positive reviews and recommend your property to others, but it also helps you secure repeat bookings and maximize your rental income.


Here, our Wish STR experts share some key elements that contribute to a memorable guest experience:


1. Cleanliness and Amenities:

  • First impressions matter: Ensure your property is impeccably clean before every guest arrives. This includes deep cleaning all surfaces, carpets, and furniture.

  • Provide essential amenities: Stock your rental with high-quality linens, towels, toiletries, and basic kitchen supplies. Consider the needs of your target audience and provide additional amenities like coffee makers, hair dryers, or board games to elevate the experience.

  • Maintain a well-stocked property: Regularly check and replenish essential supplies like toilet paper, paper towels, and dishwashing liquid.


2. Communication and Responsiveness:

  • Be readily available: Make sure guests have multiple ways to contact you easily, such as through phone, email, or messaging platforms.

  • Respond promptly: Aim to answer guest inquiries within a few hours, and always be polite and professional in your communication.

  • Set expectations: Clearly outline check-in and check-out procedures, house rules, and local recommendations.

  • Offer proactive communication: Anticipate guest needs and proactively provide information about local attractions, transportation options, or nearby restaurants.


3. Guest Feedback and Reviews:

  • Actively solicit feedback: Encourage guests to leave feedback after their stay.

  • Respond to reviews: Take the time to respond to all reviews, both positive and negative. Thank guests for their positive feedback and address any concerns raised in negative reviews promptly and professionally. Be honest, professional, and offer solutions where possible.

  • Use feedback to improve: Analyze guest feedback to identify areas where you can improve your service or amenities. This could be anything from adding a specific amenity to adjusting your communication style.

By implementing these tips and going the extra mile to exceed guest expectations, you can create a 5-star guest experience that will keep your STR bookings booming. Remember, happy guests are your best form of advertising, and their positive reviews will help you attract even more satisfied guests in the future.


Want to learn more about how Wish STR can help you create 5-star guest experiences and boost your bookings? Contact us today for a free consultation!

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